Terms & Conditions

This website is run by SBB Industrial Trading (Pvt) Ltd (“SBB Oxygen House”). By ordering from us you agree to these terms, our Privacy Policy and our Refund & Return Policy. Nothing here affects your rights under Sri Lankan consumer law.

• Prices are in Sri Lankan Rupees (LKR) and may change without notice. Product images are for illustration only.
• Stock is not guaranteed until we confirm your order. If an item is unavailable, we will contact you and refund any amount paid for it.
• Business quotations are valid for the period shown on the quotation, or [To be confirmed: default quotation validity] if none is shown.

• Your order confirmation email means we have received your order. The order is accepted once we confirm stock and dispatch it or tell you it is ready for collection.
• You can pay online through PayHere, by bank transfer or by cash on delivery, as shown at checkout.
• Card payments are handled securely by PayHere. We never see or store your full card details.
• An order is processed only after payment is confirmed (except cash on delivery).

You can cancel for a full refund any time before your order is dispatched. After dispatch, our Refund & Return Policy applies.

• Delivery charges are shown at checkout before you pay.
• Delivery times are estimates, not guarantees.
• Please give an accurate address and check your items when they arrive.

• Cylinder purchase: you buy the cylinder and own it once it is paid for.
• Refill: you pay for the gas only. Your cylinder stays yours.
• Exchange: you swap an empty cylinder for a filled one of the same gas and size.
• Rental or deposit: where offered, the cylinder remains our property. A deposit is not a purchase and is returned under your deposit agreement.
• Cylinders are not interchangeable between gases or between medical and industrial use. We may refuse to fill or exchange a cylinder that is damaged, out of test date or unsafe.

Always follow our handling instructions: keep cylinders upright and secured, away from heat, flames and oil, and use the correct regulator.

Medical oxygen must be used only as directed by a doctor. Our website does not give medical advice. In an emergency, call 1990.

Equipment carries the manufacturer's warranty, where one applies. As far as the law allows, our liability is limited to the price you paid. We are not responsible for damage caused by misuse or by ignoring safety instructions.

These terms are governed by the laws of Sri Lanka. We may update them from time to time. The version on this page applies at the time of your order.