1. Damaged, faulty or wrong items
If an item arrives damaged, faulty, incorrect or missing, contact us [To be confirmed: time to report damaged or wrong items] with your order number and photos. We will replace it or give you a full refund, including delivery.
2. Returning other items
Unused equipment and accessories in their original packaging can be returned [To be confirmed: return period for unused items].
For safety and hygiene reasons, we cannot accept change-of-mind returns of:
- gas refills or exchanged cylinders once handed over;
- used or opened medical items and PPE;
- equipment that has been connected to gas.
3. Cylinder deposits
Cylinder deposits are refunded under your deposit agreement when the cylinder is returned in good condition with your deposit receipt.
4. Cancellations
Cancel before dispatch for a full refund. After dispatch, the return rules above apply.
5. Refund Method and Processing
- Approved refunds are processed to the same original payment method used for the transaction.
- If you paid by credit or debit card through PayHere, the refund is processed through PayHere back to the same card.
- Refunds cannot be redirected to another card, an unrelated bank account or a different payment method.
- All refunds are subject to verification and approval.
- The time for a refund to appear depends on the payment provider and your bank.
- We will notify you of the status of your refund request.
6. How to request a refund
Call or WhatsApp +94 75 641 5555, or email sbboxygen@gmail.com, with your order number. Your rights under Sri Lankan consumer law are not affected.
7. Contact us
SBB Industrial Trading (Pvt) Ltd
Trading as SBB Oxygen House
- Main branch: 67 New Pradeepa Mawatha, Maligawatta, Colombo 10, Sri Lanka
- +94 75 641 5555 (phone / WhatsApp) · Mon–Sat: 8:30am – 6:00pm
- sbboxygen@gmail.com